Policies & Shipping
We do our best at Fifteen Distribution to ship orders as quickly as possible. Most orders will ship within one business day, but if it's going to be longer our sales team will communicate that to you upon order placement.
Orders within the Continental US meeting or exceeding $1000 will ship for free using the carrier of our choice. If your shop is in Hawaii or Alaska you can speak with our sales reps for special pricing to make doing business more possible for you. If your order does NOT qualify for free shipping you will be charged the amount we are charged for the shipping. Orders usually will ship with UPS or USPS unless the customer makes their own arrangements with an alternate company. International shipments may be subject to duties or taxes which are the responsibility of the buyer.
All Orders will be confirmed and billed immediately prior to shipping through Credit Card, COD, wire transfer or ACH payment pending ACH approval. Any COD bounced checks will acquire a $20 service fee.
Net terms are provided with approved credit application. Credit limits are chosen by Fifteen's sales manager. All term orders must be paid within terms or are subject to a 1.5%/day late fee. Any free shipping orders shipped net terms that are paid late will be liable to pay 100% of shipping costs. Please communicate with your sales rep if you think you can not pay an invoice within your terms provided.
Any orders that are damaged or missing items must be reported to your sales rep within 1 week of receiving. The buyer assumes all responsibilities of claims made with the shipping carrier. We do not refund shipping fees if the order is returned or refused.
All orders ship from Oakland, New Jersey. Please ask your sales rep for estimated delivery times.